Get Connected. Get Answers.

2-1-1 is an easy-to-remember phone number for people to call for health and human service information and referrals and other assistance to meet their needs.

Statewide Database

Washington 211 maintains a statewide database of community resources. Looking for help? SEARCH the online database.

Regional Call Centers

Washington 211 is a network of 7 regional call centers. Call 2-1-1 and get connected to a specialist in your area.


2-1-1 partners with services statewide to meet community needs and get help into people’s hands.

News Updates

February 11th (2/11) is National 2-1-1 Day!

February 11th, 2018

Last year, 2-1-1 answered more than 14.3 million requests for help, on the phone, via text and web chat. #211day

2018 Partners in Advocacy Reception

February 10th, 2018

Washington 211 and United Ways of the Pacific Northwest hosted the first ever Partners in Advocacy Reception at the Governor’s Mansion on Thursday, February 1st from 5:15 pm to 7:00 pm. Our guest was the Washington Low Income Housing Alliance who is advocating to expand affordable housing and ending homelessness. Read (more…)

Washington Information Network 2-1-1 (WIN211) is now Washington 211!

February 6th, 2018

The WIN211 Board has approved of using Washington 211 as our new official Doing Business As name. Washington Information Network 211 is now simply Washington 211.

Department of Health

February is Heart Month

February 1st, 2018

Keep your blood pressure in the green zone

It’s a tradition to wear red on the first Friday in February to remind all of us to take care of our hearts, and raise awareness of heart disease. The whole month of February is heart month.

A great place to start tuning into your heart is by knowing your blood pressure. Check your blood pressure, and then follow up with your healthcare provider for advice on next steps if it’s above normal.

To learn more and for free materials about blood pressure read (more…)

Support your Valentine, and 2-1-1

February 1st, 2018

Support us when you shop for your Valentine. Go to and Amazon donates to Washington 2-1-1.

Your eligible purchases on automatically donate 0.5% of the price to Washington 2-1-1. AmazonSmile is a simple and automatic way for you to support 211 every time you shop, at no cost to you. When you shop through this link, you’ll find the exact same low prices, vast selection and convenient shopping experience as, with the added bonus that Amazon will donate a portion of the purchase price.

Thank you for your support and Happy Valentines Day!

January 26th is Earned Income Tax Awareness Day

January 26th, 2018

Governor Jay Inslee proclaimed Jan. 26, 2018 as “Earned Income Tax Credit Awareness Day” in the state of Washington as part of a nationwide effort to spread the word about this under-used tax credit and provide information and resources to claim it.

“Together, the Earned Income Tax Credit and low-income Child Tax Credit (CTC) are among the strongest tools to promote work and help workers with children move out of poverty,” Inslee said. “It is important for Washingtonians to be aware of this opportunity because one in five eligible taxpayers do not claim or receive this benefit.”

Workers earning up to $53,930 may be eligible to receive the federal Earned Income Tax Credit (EITC). A tax return must be filed to get the credit, even if no tax is owed or filing a tax return is not required.

Did you know:

  • The Earned Income Tax Credit (EITC) reduced or eliminates taxes that low-income working people pay and, if the credit exceeds the amount of taxes owed, a lump sum credit is paid to those who qualify.
  • 426,000 Washington residents received $926 million in EITC refunds in 2017.
  • EITC refunds help lift an average of 164,000 Washingtonians, including 81,000 children above the poverty level each year.
  • The IRS estimates 20 percent of those eligible either do not claim the benefit on their taxes or do not file a tax return at all. Seniors, individuals with low incomes, and non-English speaking taxpayers account for much of the unclaimed credits because they don’t realize they are eligible. The credit reduces the amount of taxes owed and results in a lump sum refund payment for most people who are eligible to claim it.
  • This year individuals can receive a tax refund of up to $6,444 if they meet eligibility requirements.

Read the Governor’s Earned Income Tax Credit Awareness Day Proclamation

Read the full press release from the Washington State Department of Commerce

Free Tax Preparation 2018

January 12th, 2018

Do you have low to moderate income? If so you may be able to get free help filing your taxes with the help of two free programs, VITA – Volunteer Income Tax Assistance and AARP Tax-Aide. These programs have trained volunteers which can assist in completing and filing your basic tax return, including claiming the EITC – Earned Income Tax Credit if you are eligible. Use the IRS Free Tax Preparation Locator and the AARP Tax-Aide Locator or call 2-1-1 after January 30th to find your free local tax sites.

The IRS will begin accepting and filing tax forms January 29th, 2018. Tax returns are due April 17th 2018.


Filing Taxes Online?

January 3rd, 2018

The partnership provides free state and federal tax preparation and filing assistance for qualified individuals. It’s easy, safe, secure and 100 percent free. Powered by United Way Worldwide, is free to use for individuals and families with combined income under $66,000 for 2017 income taxes. Tax filing software provided by H&R Block.

Would you rather have your taxes filed in-person by trained volunteers? Call 2-1-1 and we can help you find free local tax preparation sites in your area.

2017 3rd Quarter Newsletter

December 22nd, 2017

Download our quarterly newsletters to keep up with the latest news from WIN211. Find out about new programs, partner programs, upcoming changes, demographics, caller needs, and much more.

WIN211 3rd Quarter 2017

Signs of Change

September 20th, 2017

Recently the City of Spokane has started posting signs to help people to “Give Real Change”. Read more about this new program at the City of Spokane Website or watch the video below.


Washington Connection

Washington Connection

All you need to do is answer a few questions and find out what services are available to you from a broad range of federal, state and local resources. Through a secure personal account on the site, you can even apply online for some benefits such as cash, food, child care; long-term care; and Medicare savings programs.

To apply for services online visit


Washington State Department of Commerce

Washington 211 has partnered with the Washington State Department of Commerce to help Washington residents get ready for tax day.


Free Tax Preparation

Times are tough. A little extra money in your pocket makes a big difference. If you earned between $1-$53,930 in 2017, you may qualify for the Earned Income Tax Credit which could add as much as $6,318 to your federal income tax refund. Couldn’t you use a little extra money to make life easier? Workers who qualify for the EITC – Earned Income Tax Credit must file a federal income tax return even if they do not have a requirement to file. Learn more about this valuable tax credit by calling your local 2-1-1 Information and Referral Specialist beginning January 30th, 2018 to find a free tax preparer near you.

The IRS will begin accepting and filing tax forms January 29th, 2018. Tax returns are due Tuesday April 17th 2018.

Search online for a free local tax preparation sites with the IRS Free Tax Preparation Locator and AARP Tax-Aide Locator.

  Beginning in 2017, if you claim the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) on your tax return, the IRS must hold your refund until at least February 15 — even the portion not associated with EITC or ACTC. See “Take Steps Now for Tax Filing Season” for more information on refunds.


National Council on Aging

Chronic Disease

About 91% of older adults have a least one chronic condition, and 73% have at least two. Chronic conditions – such as diabetes, arthritis, hypertension, and lung disease – seriously compromise the quality of life of older adults, often forcing them to give up their independence too soon. Chronic conditions also place a significant financial burden on individuals as well as health care systems. In 2011, this cost totaled nearly $3 trillion. The traditional medical model – which focuses more on the illness than the patient – is costly and often ineffective. Get more facts on the impact of chronic disease at the NCOA Center for Healthy Aging – Chronic Disease.

Chronic Disease Self-Management Program

Through a partnership with the U.S. Administration on Aging, NCOA promotes the implementation of Stanford University’s Chronic Disease Self-Management Program (CDSMP) in communities throughout the United States. Offered not only in this country but also worldwide, this program has been has been proven to help older adults better manage their chronic conditions, improve their quality of life, and lower their health care costs.

CDSMP workshops meet once a week for two and one-half hours, over six consecutive weeks. Workshops are facilitated by two trained leaders, one or both of whom are non-health professionals with chronic diseases themselves. Workshops are highly interactive.

Topics include the following:

  • How to deal with frustration, fatigue, pain, and isolation.
  • Ways to maintain and improve strength, flexibility, and endurance.
  • Managing medications.
  • How to communicate more effectively with family, friends, and health professionals.
  • Healthy eating.

See more at: NCOA Center on Healthy Aging – Chronic Disease Self-Management Program

Department of Health

Washington State Department of Health

Washington 211 has partnered with the Washington State Department of Health to help promote health and wellness on a range of topics including emergency preparedness and response information, flu prevention and immunizations, and other health concerns.

Chronic Disease Self Management Programs

Washington 211 has partnered with the Washington State Department of Health to promote the Chronic Disease Self-Management Program.

Living Well Chronic Disease Self Management Program
Imagine how it would feel to take control of your health!
  • Use medications effectively
  • Solve problems and meet personal goals
  • Talk to your doctor about your health
  • Make choices about your treatment
  • Be a healthy caregiver
Rediscover your zest for living a healthy life in six weeks!

Are you unsure about how to best manage an ongoing health condition? Are you tired, anxious, frustrated, in pain? Try something new! Join a safe, supportive six-week self-management workshop and discover new, practical ways to live better and healthier.

The Living Well self-management workshop was developed at Stanford University and has become the proven leader in self-management for people with chronic health conditions. Sign up for a workshop in your area and rediscover the life you’ve been missing. New workshops are scheduled regularly by request.

Preparedness and Health Topics:


Washington 211 Partners in Advocacy Sponsors