2-1-1 in Washington

Our Vision:
WIN211 exists to make people’s lives better; to enhance community resiliency; to identify and break cycles of need, and to help organizations, foundations, businesses, individuals and government more efficiently distribute resources.

The Washington Information Network 2-1-1 (WIN 211) – a coalition of existing local providers of information and referral services and local United Ways from every region of the state – was incorporated as a nonprofit corporation under the laws of the State of Washington in August 2001and was recognized by the IRS as a 501(c)3 nonprofit organization in April 2002.

Listen to what Governor Gregoire has to say about WIN 2-1-1

Call Center Service Area

On April 15, 2003, the Washington state legislature passed ESHB 1787 in support of the creation of a 2-1-1 system for the state and gave specific leadership responsibilities to WIN 211.

This legislation:

  • Adopts 2-1-1 as the official state number for people to call for information and referral for health and human services and to get information about accessing services after a natural or non-natural disaster;
  • Directs WIN 2-1-1 to study, design, implement, and support a statewide 2-1-1 system;
  • Authorizes WIN 211 to select and approve local 2-1-1 service providers based on criteria that reflect the ability to meet national standards, organizational viability, support from their community, and partnerships with other providers;
  • Creates a designated account in the state budget in anticipation of the future availability of federal or state funds to support the system;
  • Directs state agencies and departments to consult with WIN 211 about using the 2-1-1 system before creating any new public information telephone line or hotline for accessing health and human services information.