Get Connected. Get Answers.

2-1-1 is an easy-to-remember phone number for people to call for health and human service information and referrals and other assistance to meet their needs.

Statewide Database

WIN211 maintains a statewide database of community resources. Looking for help? SEARCH the online database.

Regional Call Centers

WIN211 is a network of 7 regional call centers. Call 2-1-1 and get connected to a specialist in your area.


2-1-1 partners with services statewide to meet community needs and get help into people’s hands.

Recent Updates

Federal Immigration Ban

February 2nd, 2017

The President’s executive order limiting immigration to the United States has raised questions for dual citizen travelers, travelers holding green cards and travelers holding immigrant visas. The Port of Seattle website encourages anyone expecting visitors to arrive at SeaTac with refugee status or from one of the 7 countries listed in Trump’s executive order – Iraq, Iran, Libya, Syria, Somalia, Sudan, and Yemen – to contact legal resources for potential support. For legal resources read (more…)

Earned Income Tax Awareness Day

January 26th, 2017

The Governor has declared January 27th, 2017 as Earned Income Tax Credit Awareness Day.

Did you know:

  • The Earned Income Tax Credit (EITC) reduced or eliminates taxes that low-income working people pay and, if the credit exceeds the amount of taxes owed, a lump sum credit is paid to those who qualify.
  • 436,000 Washington residents received $956 million in EITC refunds in 2016.
  • EITC refunds help lift an average of 164,000 Washingtonians, including 81,000 children above the poverty level each year.
  • The EITC’s total economic impact of about $1.43 billion supports jobs in Washington
  • The EITC is one of the largest anti-poverty programs in the United States and EITC dollars have a significant impact on the lives of Washington’s low-income working individuals and families that strengthen communities.
  • Thousand of Washington individuals and families who are eligible for the EITC may not be aware of the tax credit, leaving more than $270 million in federal credits unclaimed.

Read the Earned Income Tax Credit Awareness Day Proclamation


Filing Taxes Online?

January 23rd, 2017

The partnership provides free state and federal tax preparation and filing assistance for qualified individuals. It’s easy, safe, secure and 100 percent free. Powered by the Walmart Foundation — in cooperation with Goodwill Industries International, National Disability Institute, and United Way Worldwide. is free to use for individuals and families with combined income under $64,000 for the year 2016. Tax filing software provided by H&R Block.

Would you rather have your taxes filed in-person by trained volunteers? Call 2-1-1 and we can help you find free local tax preparation sites in your area.

Free Tax Preparation 2017

January 17th, 2017

Do you have low to moderate income? If so you may be able to get free help filing your taxes with the help of two free programs, VITA – Volunteer Income Tax Assistance and AARP Tax-Aide. These programs have trained volunteers which can assist in completing and filing your basic tax return, including claiming the EITC – Earned Income Tax Credit if you are eligible. Use the IRS Free Tax Preparation Locator and the AARP Tax-Aide Locator or call 2-1-1 after January 30th to find your free local tax sites.

The IRS will begin accepting and filing tax forms January 23rd, 2017. Tax returns are due April 18th 2017.

win211 10thanniversary

A Decade of Excellence Connecting People to Answers – 10 Year Anniversary Event

December 30th, 2016

Since its inception, 2-1-1 has handled more than three million connections to community, social and health and disaster services. With our state’s key community leaders and public officials WIN 211 will gather at the Governor’s Mansion, on the evening of Tuesday, January 31st from 5:30-7:00pm to celebrate the forming of WIN 2-1-1 and our statewide 2-1-1 system that has provided a decade of service to its citizens. Guests will hear from our founding members and sponsors about 2-1-1’s important role, which is to simply connect people at important moments in their lives with the services they need delivered by trustworthy, reliable, and caring people.

If you would like to help sponsor this event or would like more information, read (more…)

Department of Health

Complete Eats

December 5th, 2016

There are many reasons why fruits and vegetables might not make it into your diet. The Washington State Department of Health and other organizations across the state are working together on Complete Eats, a program to make fruits and vegetables more affordable and easy to buy.

If you use SNAP/Basic Food/EBT to buy food, Complete Eats is for you. Complete Eats increases your food benefit so you can purchase more fruits and vegetables. Complete Eats programs are available in farmers markets, health clinics, and grocery stores. Learn more at

Stay Active and Independent for Life (SAIL)

June 28th, 2016

Stay Active and Independent for Life (SAIL) is a strength, balance and fitness program for adults 65 and older. Performing exercises that improve strength, balance and fitness are the single most important activity that adults can do to stay active and reduce their chance of falling. The entire curriculum of activities in the SAIL Program can help improve strength and balance, if done regularly.

Classes are free and offered July-September 2016. To find information about classes, please read (more…)

New Search Engine Has Launched!

June 2nd, 2016

WIN211 is very pleased to announce that the brand new Community Resources Online redesign has launched! This new search site provides a great deal of increased functionality, enhanced ease-of-use, a mobile-ready design, and a new clean theme.

We hope that these improvements help you to find the information you need faster and easier than ever before.

To visit the new search site visit or select the “Go Directly to the Community Resources Online database” link in the sidebar.

For more information about the improvements read (more…)



Washington State Department of Commerce

WIN211 has partnered with the Washington State Department of Commerce to help Washington residents get ready for tax day.


Free Tax Preparation

Times are tough. A little extra money in your pocket makes a big difference. If you earned less than $54,000 in 2016, you may qualify for the Earned Income Tax Credit which could add as much as six-thousand dollars to your federal income tax refund. Couldn’t you use a little extra money to make life easier? Workers who qualify for the EITC – Earned Income Tax Credit must file a federal income tax return even if they do not have a requirement to file. Learn more about this valuable tax credit by calling your local 2-1-1 Information and Referral Specialist beginning January 30th, 2017 to find a free tax preparer near you.

The IRS will begin accepting and filing tax forms January 23rd, 2017. Tax returns are due April 18th 2017.

Search online for a free local tax preparation sites with the IRS Free Tax Preparation Locator and AARP Tax-Aide Locator.

  Beginning in 2017, if you claim the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) on your tax return, the IRS must hold your refund until at least February 15 — even the portion not associated with EITC or ACTC. See “Take Steps Now for Tax Filing Season” for more information on refunds.


National Council on Aging

Chronic Disease

در حدود 91% of older adults have a least one chronic condition, and 73% have at least two. Chronic conditions – such as diabetes, arthritis, hypertension, and lung disease – seriously compromise the quality of life of older adults, often forcing them to give up their independence too soon. Chronic conditions also place a significant financial burden on individuals as well as health care systems. In 2011, this cost totaled nearly $3 trillion. The traditional medical model – which focuses more on the illness than the patient – is costly and often ineffective. Get more facts on the impact of chronic disease at the NCOA Center for Healthy Aging – Chronic Disease.

Chronic Disease Self-Management Program

Through a partnership with the U.S. Administration on Aging, NCOA promotes the implementation of Stanford University’s Chronic Disease Self-Management Program (CDSMP) in communities throughout the United States. Offered not only in this country but also worldwide, this program has been has been proven to help older adults better manage their chronic conditions, improve their quality of life, and lower their health care costs.

CDSMP workshops meet once a week for two and one-half hours, over six consecutive weeks. Workshops are facilitated by two trained leaders, one or both of whom are non-health professionals with chronic diseases themselves. Workshops are highly interactive.

Topics include the following:

  • How to deal with frustration, fatigue, pain, and isolation.
  • Ways to maintain and improve strength, flexibility, and endurance.
  • Managing medications.
  • How to communicate more effectively with family, friends, and health professionals.
  • Healthy eating.

See more at: NCOA Center on Healthy Aging – Chronic Disease Self-Management Program

Department of Health

Washington State Department of Health

WIN211 has partnered with the Washington State Department of Health to help promote health and wellness on a range of topics including emergency preparedness and response information, flu prevention and immunizations, and other health concerns.

Chronic Disease Self Management Programs

WIN211 has partnered with the Washington State Department of Health to promote the Chronic Disease Self-Management Program.

Living Well Chronic Disease Self Management Program
Imagine how it would feel to take control of your health!
  • Use medications effectively
  • Solve problems and meet personal goals
  • Talk to your doctor about your health
  • Make choices about your treatment
  • Be a healthy caregiver
Rediscover your zest for living a healthy life in six weeks!

Are you unsure about how to best manage an ongoing health condition? Are you tired, anxious, frustrated, in pain? Try something new! Join a safe, supportive six-week self-management workshop and discover new, practical ways to live better and healthier.

The Living Well self-management workshop was developed at Stanford University and has become the proven leader in self-management for people with chronic health conditions. Sign up for a workshop in your area and rediscover the life you’ve been missing. New workshops are scheduled regularly by request.

Preparedness and Health Topics: